Privacy Notice

Person responsible for protecting your personal information

QAS has designated a person responsible for the protection of personal information. You may contact this person for any question about this notice, to exercise your rights, or to make a complaint:

Personal information we collect

We collect only the personal information necessary for the purposes described below. When you use our contact form or otherwise reach out to us, this may include:

• Identification and contact details — your name, company, email address and telephone number;
• Details about your request — the service(s) and location(s) of interest, aircraft or hangar preferences, and any information you choose to include in your message;
• Technical data — limited information generated automatically when you visit the site, such as IP address and browser type in our server logs, used to keep the site secure and operational.

Why we collect it

We use your personal information to:

• Respond to your inquiries and quote requests;
• Provide and manage our services — ground handling, aviation fuel, ground fuel distribution, transportation & logistics, and hangar leasing;
• Communicate with you about your request and our services;
• Operate, secure and improve this website;
• Meet our legal and regulatory obligations.

Consent

By submitting our contact form, you consent to QAS collecting and using the information you provide for the purposes above. Optional fields are provided at your discretion. You may withdraw your consent at any time (see «Your rights» below), although this may prevent us from responding to your request.

Sharing and service providers

We do not sell your personal information. We may share it, only to the extent necessary, with:

• Trusted service providers that host this website and deliver our email on our behalf;
• Professional advisors or public authorities, where required or permitted by law.

Information handled outside Québec

Some of our service providers may store or process personal information outside Québec, including elsewhere in Canada or in the United States. Before entrusting information to such providers, we take reasonable steps to ensure it receives protection comparable to that required under Quebec law.

Cookies and similar technologies

This website uses only the storage strictly necessary for it to function properly, such as remembering your language preference. We do not use advertising or third-party tracking cookies. Our interactive network map loads map tiles from OpenStreetMap; when the map is displayed, your browser contacts that service to retrieve the tiles.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, to maintain our business relationship, and to satisfy our legal obligations. When it is no longer required, we securely destroy or anonymize it.

How we protect your information

QAS applies reasonable physical, organizational and technological measures to protect your personal information against loss, theft, and unauthorized access, disclosure or use. These include encrypted connections (HTTPS) across this website and limiting access to authorized personnel.

Your rights

Under Quebec law, you may:

• Access the personal information we hold about you;
• Have it corrected if it is inaccurate, incomplete or ambiguous;
• Withdraw your consent to its use;
• Request, in certain circumstances, that information no longer be disseminated or that a hyperlink to it be de-indexed;
• Obtain, in certain cases, the computerized personal information you provided in a structured, commonly used technological format.

To exercise any of these rights, contact our Privacy Officer using the details above. We will respond within the timeframe required by law.

Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer first so we can address them. You also have the right to file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

Changes to this notice

We may update this notice from time to time. The date shown at the top indicates when it was last revised, and any significant change will be reflected on this page.